(P) 678-653-0244
(F) 888-508-0810

Skip Navigation LinksFAQS

​​​​​​​​​​reunion sign.jpg


Frequently Asked Questions (FAQ'S)
 
Here is where you will find most answers to your questions. If you have questions that are not answered on this page, please feel free to contact our customer service department.




****Over Runs****
We reserve the right to ship 5% over and bill accordingly.

Delivery
All orders are shipped FedEx or UPS and occasionally USPS.  Please BE AWARE UPS & FedEx can deliver to residential addresses as late as 7pm and business addresses as late as 4:30pm, we do not have any control over your scheduled delivery route and what time you receive your shipment.  We use several suppliers to fill your reunion order, so because your order can come from several different suppliers it can be delivered on several different dates.  We will email you all tracking numbers for you to track your shipments.
Please provide us with a complete street address. Deliveries cannot be made to a post office box. We are not able to ship C.O.D. orders. We accept AMEX, Mastercard, Visa, Discover, Checks (Must Clear Our Bank Before Order Goes Into Production) and Money Orders. 
If you need a rush order, please give us a call, and let's talk about it. We will do our best to assure that your order arrives to you when you need it. There will be a 30% charge for rush orders if we have less than 7 days to print your order. So we do ask that you only request it when truly necessary so that we may continue to offer you excellent customer service.
If your reunion will be held at a hotel we recommend shipping your reunion order there. The hotel will hold your order until you arrive.
Be sure to let us know the date you need your order to arrive, even if it is not a "rush" job. We want to provide dependable, on-time service. We need a 2 1/2 to 3 week window before your reunion to produce your goods.MAY-AUGUST IS EXTREMELY BUSY PEAK SEASON, as we produce your order there may be times when we have to change the delivery date by a day or two, but we will always guarantee your order is received by your reunion date even if we need to ship your order overnight at our expense! During peak season 1 or more of your selected items may be on back-order, this may also delay your in hands date as we do not have any control over out of stock items, if this is the case a substitute brand, item or color may be chosen to meet your in hands date.

Imprint Colors
​Certain products (translucent color water bottles) will not work with the same imprint color as your tee shirts, in this case the default imprint color will be white.


Shipping
Please take a look at our shipping table to determine your shipping cost. Please note some items are heavier and will require additional cost (i.e mugs/water bottles & multiple boxes).
***Glassware/Mugs must be shipped in crush resistant boxes at $5.00 each***

***When items are shipped from our Suppliers shipping charges are estimated and there are times when the shipping will be more than estimated.  In that case we will bill you the difference.***


Continental US Street · Standard · (3 - 5 business days) UPS & FedEX
Per Shipment BandsShipment Rate
$0.00to$15.00$7.95
$15.01to$25.00$8.95
$25.01to$35.00$9.95
$35.01to$55.00$10.95
$55.01to$75.00$11.95
$75.01to$100.00$13.95
$100.01to$150.00$16.95
$150.01to$200.00$19.95
$200.01to$250.00$24.95
$250.01to$350.00$31.95
$350.01to$500.00$36.95
$500.01toUp$41.95
Continental US Street · Expedited · (1 - 3 business days) UPS & FedEX
Per Shipment BandsShipment Rate
$0.00to$15.00$21.50
$15.01to$30.00$28.50
$30.01to$50.00$30.00
$50.01to$75.00$31.75
$75.01to$100.00$33.75
$100.01to$150.00$36.75
$150.01to$200.00$40.75
$200.01to$300.00$44.75
$300.01to$400.00$64.75
$400.01to$500.00$84.75
$500.01to$700.00$102.75
$700.01toUp$152.75


Q. Can we order less than the minimum allowed?
A. Yes, in certain situations. Most orders will require a less than minimum charge which in most cases it ends up being higher than the minimum order anyway. Also, we can print as little as 6 shirts if you need us to. Please contact us for more specific details.
Q. Do all of the tee shirts have to be the same color?
A. No, if you want to order specific colors for certain family members you may do so at no additional charge. For example if you want all the children's tee shirts to be yellow we can do that. However all tees must have the same imprint and color.
Q. Can we print more than one color on our tee shirts?
A. Yes, however the more colors you use in your design the more the cost of the item will be. Each item includes a 1 color/location imprint.
Q. Can I have a design printed on the backs of the tee shirts?
A. Yes, we can print pictures and text on the back of your reunion tee shirts for an additional cost of $25 for a second side screen set-up.  If you have children/youth tees there will be a charge of $75 for screen set-up, as children/youth tees are smaller than adult tees.  Otherwise children/youth tees will only have front imprint.
Q. Can I change the number of shirts/items after placing my order?
A. Yes, you can add on to your order, just let us know by sending an email.  Please be aware most of our Suppliers are local, however there are instances where some suppliers that we use to fill your reunion order are not local and it can take 2-5 business days for your products to reach you/us.  This can add to the production time of your order, which can make it difficult to meet your in hands the closer it get's to your reunion date/location.  We will only place one order for your items, we will not do multiple orders!  Every time you make changes to your order it may change your ship date, especially for items we contract out.  So please give us a call for details.
Q. What types of shirts do you use?
A. We only use good quality name brand shirts, such as Bella, Gildan, Fruit of the Loom, Hanes, Anvil 50/50 or 100% cotton. However, Gildan is our preferred brand. If your brand or item is on backorder we will substitute for a similar item. All shirt colors and sizes are not always available in a certain brands, we will use multiple brands to complete your order as necessary.
Q.  Why are my shirts different colors?
We like to fill your order with one brand, however if the sizes you need are not available in our preferred brand (Gildan) we will use multiple brands, ONLY WHEN NECESSARY!  However a Gildan red tee shirt is going to be a different red than a Fruit of the Loom or Hanes etc.
Q. Can we submit our own design to be printed on tee shirts?
A. Yes, you can submit any design for us to print on our products. Artwork should be sent in the one of the following formats: EPS, JPEG (600dpi), CorelDraw (cdr), or Photoshop (ai). If artwork is not submitted in one of these formats artwork charges may apply. We will also help you come up with a design, artwork is billed at $60 per hour. If you supply us with your custom design there will be a $35 custom design fee, if artwork is not in one of the acceptable artwork forms. Please note special fonts that are in your design may not always be used, we will use the closest matching font that we have available. MICROSOFT POWERPOINT, PUBLISHER & WORD ARE NOT ART PROGRAMS designs sent to us in POWERPOINT, PUBLISHER & WORD WILL REQUIRE A $55 ART CHARGE. ****WE WILL NOT PRINT ANY CORPORATE LOGO'S, TEAM SPORTS LOGO'S, OR TRADEMARKED SYMBOLS WITHOUT WRITTEN PERMISSION***
Q. Can we get a sample before we order?
A. It depends, give us a call and we will see if we can arrange to get you a sample. A small fee will apply.
Q. Can we see our design before it is printed?
A. Yes, before we start production of your order, you will receive a proof by email to approve your design layout. Once you approve it, we then begin production on your order. If your order is a rush order a proof is not provided as it delays the production of your order. We will print exactly what you ask, so please make sure it's accurate (Colors, Artwork, etc.) Custom artwork requires a $35 deposit. ****We can't start work on your design or produce a proof until your order has been placed****
Q. How do we place an order before we collect the money from our reunion members?
A. Because each order is custom printed, we need payment in full before we start production of your order. For your convenience we accept payment in full by Mastercard, Visa, Discover, American Express, Check or Money Order. Checks and money orders can be made payable to Innovative Specialty Gifts, LTD. However, we can not proceed with production until your check has cleared our bank, which is typically 10 business days!
Q. Do you screen print shirts and accessories for other events?
A. Yes we can do printing for all events bands, corporate, camp, fundrasinging, etc., just give us a call to discuss the project.

Q. What will the turnaround time be on my order?

A. Typical turnaround time is 10-15 business days (Monday-Friday) after order has been received and artwork has been approved. This does not include time in transit. Depending on your location you may want to add an additional 3-5 days for shipping. Once your package has left our/supplier shipping dock it is the responsibility of the shipping company (UPS, FedEx, USPS, etc.)

Q. Can you print reorder tee shirts after the reunion?

A. Yes we can print reunion reorders for family members that may want extra shirts or missed the order deadline. The reorder will not be on our normal production schedule because of current events. Reorder's typically ship out 2-3 weeks after reorder.

Q. What's your return policy?

A. We do everything possible to prevent mistakes on orders. Before we begin production of your order you must sign off on a complete Order Confirmation and Digital color art-proof.

We Guarantee that we will ship your order exactly as you approved on your Order Confirmation and Art Spec and that it will arrive On-Time and error-free. In the event that your order is incorrect we will replace the goods and do whatever is necessary to make sure that you are 100% satisfied with your purchase and your experience. We have a impeccable reputation for service & quality and take customer satisfaction very seriously.

Of course there are some exceptions. When sending in custom artwork please make sure the details of the artwork are correct, that includes: dates, location, size, spelling (names, cities, etc). If any of these things are incorrect when you send art to us, there is a possibility that it will be printed that way (artwork is printed exactly as you send it). If the error is on our part we will gladly replace your product.